Essential Resources

Policies & Essential Documents

Access our most important policies, procedures and guidance documents. These resources are available for service users, families, staff, commissioners and healthcare professionals.

Client Service Guide

Learn about our services, what you can expect from Premier Home Care, your rights, our responsibilities, how visits are delivered, communication arrangements and key information for service users and families.

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Client Service Guide

Learn about our services, what you can expect from Premier Home Care, your rights, our responsibilities, how visits are delivered, communication arrangements and key information for service users and families.

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Complaints Process

Read our complaints procedure, including how concerns can be raised, how investigations are carried out and how we work to resolve issues quickly, fairly and transparently.

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Complaints Process

Read our complaints procedure, including how concerns can be raised, how investigations are carried out and how we work to resolve issues quickly, fairly and transparently.

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Safeguarding

Understand our commitment to safeguarding adults at risk, recognising signs of abuse, reporting concerns and protecting the wellbeing of everyone receiving our care.

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Safeguarding

Understand our commitment to safeguarding adults at risk, recognising signs of abuse, reporting concerns and protecting the wellbeing of everyone receiving our care.

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Data Protection Policy

Learn how we collect, use, store and protect personal information in accordance with UK GDPR and data protection legislation.

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Data Protection Policy

Learn how we collect, use, store and protect personal information in accordance with UK GDPR and data protection legislation.

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Cookies Policy

View information about the cookies used on our website, why they are necessary and how you can manage your cookie preferences.

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Cookies Policy

View information about the cookies used on our website, why they are necessary and how you can manage your cookie preferences.

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Looking for another document?

If you require a policy or document that isn’t currently available here, our team will be happy to help. Please get in touch and we’ll provide the information you need.

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